Integrated Health Information Systems (IHiS) plays a vital role in improving the health sector in Singapore. And this is easy to see as they do everything it takes to understand and optimize the user experience for HealthHub without the hassle. As a result, IHiS improved the customer experience for HealthHub in the last couple of months.
To pull this off successfully, IHiS takes advantage of Qualtrics to optimize customer service. In a nutshell, Qualtrics is the world’s No.1 Experience Management (XM) provider and creator of the XM category. This is a step in the right direction, considering it is the ideal way to continually refine and optimize the improved customer experience for HealthHub.
By leveraging Qualtric’s predictive intelligence capabilities, HealthHub can collect and aggregate real-time feedback from its users across mobile and online channels. This makes it possible for them to analyze user sentiment, pinpoint emerging trends and identify critical feedback. That way, they can better understand how current capabilities and new innovative features in HealthHub meet the evolving needs of its users.
With Qualtrics, IHiS will undoubtedly enhance its capabilities by efficiently listening, understanding, and acting on feedback. This is what it needs to ensure HealthHub delivers meaningful and long-lasting values to uses across Singapore. You might not know this, but Qualtrics helps businesses attract customers who stay longer and buy more.
This comes when the government and businesses across Singapore are rethinking their customer and employee experience during the COVID-19 pandemic and beyond. And with the expanded Qualtrics footprints in the country helps IHiS comply with local data sovereignty and security requirements without the hassle. No wonder IHiS will remain a force to reckon with in its quest to transform Singapore’s healthcare sector.
There you have it, some of the reasons why IHiS chose to use Qualtrics to understand and optimize the customer experience for HealthHub. This is quite evident since it has helped refine and optimize the customer experience on the IHiS mobile app in response to the ever-evolving health journeys of the public of Singapore.
To find out more about Qualtrics XM Platform, it is highly recommended that you visit the official website of IHiS. Here, you can access all information you need about IHiS and HealthHub without having to go through a lot or move from your current location.
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